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Ordering and Shipping Information |
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Invoice Terms:
Net 30 days to tax supported government agencies and established customers with approved credit. Others require prepayment in full, before shipment. Finance charge of 1 1/2% per month or the maximum allowable by law will be added to past due balances. We accept VISA, MasterCard, and Discover. Non-standard items require full payment before production. |
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Freight Charges:
Our terms of sale are F.O.B. factory. Freight Quotes are based on delivery to a business address. If a residential delivery is required, please make sure your customer service representative is aware of this so we can get your order to you with out delays. Residential/Limited Access delivery fee of $65.00, this fee is not included in any freight special. Please contact customer service for a firm quote on the freight amount.
Products ship Common carrier KD Flat (Knocked Down Flat) on pallets. The Driver will not unload the product so make sure someone is available onsite capable of unloading your order. "Lift Gate" delivery services are available for additional cost. **free freight is available for most of the 48 contiguous states, with the exception of New York, New York and in some cities in NJ, NY, MA, ME, CA, WA, ID, OR, MT in which surcharges may occur. If placing an order to any of these states, as well as Alaska or Hawaii. Please contact our customer service department for a proposal or shipping quote. In certain cases a "minimum" quantity may need to be ordered to qualify. |
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Damage/Loss Claims:
Damaged merchandise is YOUR responsibility, if you have not so noted on the Bill of Lading. Inspect all merchandise immediately for damage. If truck driver does not allow inspection mark "Damage" on bill of lading. If the outside of the box looks damaged (crinkled, smashed, dented etc.), MARK THE BILL OF LADING: Subject to Inspection. If the driver allows, inspect all merchandise received for damage. If damaged, note it on the Bill of Lading and REJECT ONLY THE DAMAGED BOX/ITEM. If shortages or damage is not noted on freight bill, recovery of loss is not possible. Title to all goods passes to the customer at the time of shipment. The customer is responsible for recovery of loss. Loss or damage claims must be filed within 15 days of receipt of shipment. |
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Cancellations/Returns:
Since all products are built to order, all cancellations/returns must be approved by American Park And Recreation Company and will carry a min. 30% restocking charge plus any additional shipping & handling charges. For any promotional shipments, such as free shipping, the promotion will be voided if the order is cancelled or refused. Any refunds to the customer will be less a restocking fee and return freight. |
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Specifications:
Complete specifications are available on all products. Modifications to meet bid specifications are available. Consult customer service for complete details. Due to continuous product improvement we reserve the right to change specifications without notice, however, we will not substitute products without notice. |
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Assembly:
Assembly instructions will be included with your shipment. If you have any questions related to installation/assembly, please contact Customer Service for assistance. |
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